Etisalat Global Services (EGS), based in Egypt, provides multilingual support and superior partnership value in the delivery of multi-channel customer contact interactions and transactions.
Egypt is strategically located as a hub between Europe, Africa, Asia, and the US
“Geographic proximity to Europe/ Asia and is the gateway to Middle east and Africa”
Significant savings on call center operational, infrastructure, overhead and labor cost Wide-ranging customer services Devaluation of Egyptian pound works in favor of Business Process Outsourcing (BPO) and IT services sector Egypt offers the most competitive operating cost per FTE (IDC)
Large and highly-educated population with diverse set of language skills.
A popular destination for ICT outsourcing
500,000 annual graduates, almost 50% BPS related
We have extensive customer-care experience across a wide range of channels, each requiring different expertise. We consistently deliver what is vital to every industry: an exceptional customer experience.
Our telecom experience and our multilingual, highly-educated staff help us adapt readily to market changes.
By combining effective cross-sell and upsell techniques with quality technical support, we ensure that your ROI is always maximized at a competitive cost and with higher return.
Make service and customer engagement the key differentiator for your business, using our experience with plans and payers, account and billing inquiry and network provider locator.
Our BPO solutions deliver service excellence to your customers, driving growth and cost efficiency.
EGS provides solutions to help travel and tourism companies increase cost saving, generate revenue and improve customer satisfaction.
We provide call center outsourcing for organizations in automotive and consumer electronics, with warranty call management, product recall management, financing or lease administration.
Our 10 years of experience as a key player in the telecommunications market has provided us with knowledge of all major sectors, including communications, healthcare, manufacturing, media and entertainment, public sector, retail, technology, travel and utilities. As your outsourcing partner, EGS makes your business objectives our shared objectives. With our wealth of expertise, we are dedicated to sharing our knowledge and, together, growing your business.
A well-trained staff, equipped to address your customers’ needs and add value, ensures a productive and satisfying customer experience. EGS partners with the largest global companies to retain and grow their customer base. EGS combines knowledge sharing, a “people first” culture and unparalleled excellence at both the global and local levels. Partner with EGS and you will deliver outstanding customer experience.
More than 1.8 million times per day EGS interacts with customers to answer their questions, fix their product issues, activate their services, make their reservations or resolve their billing concerns.
EGS balances customer experience optimization with operational contact center effectiveness.
EGS extends service to your customers through digital channels, including
EGS provides multilingual 24/7 live tech support, offering immediate professional help for all customers.
EGS provides you with customized customer surveys allowing you to better meet your customers’ needs.
You will gain insight into how your customers feel about your products and services and turn this information into additional profit while retaining valuable customers.
EGS consultancy services combine our extensive telecommunications and operational expertise, to improve your customer experience through increased efficiency and quality.
After providing an in-depth analysis of your business, we highlight opportunities to improve efficiencies, drive growth and enhance customer experience, providing processes and tools to meet demands, help reduce the cost of operations, improve customer satisfaction and increase revenue and customer value.
Etisalat Global Services a subsidiary of Etisalat Group with total presence in 16 countries across Africa, Middle East & Asia.
Etisalat Global Services stems from a well-established company that serves 162million subscribers. We offer a variety of services in managing call center, online support and telesales operations using offshoring model capitalizing on our professional calibers and competitive cost to serve element.
You are able to deflect an increasing amount of call volume while meeting customer expectations. By meeting these expectations, EGS can reduce the cost to serve, while managing if not improving customer satisfaction.
Etisalat Global Services is continuously optimizing core processes and delivering excellent service. For our multinational clients,
we provide services such as customer care, technical support, back office, collections, telesales, reservations and directory assistance.
Serving the domestic Egyptian market as well as international markets,
EGS provides excellent multilingual customer care to clients from different channels; not only over the phone but also via chat and across social media.
BPO operations were launched in Cairo in 2015. Our 2,000-person dedicated team proactively identifies opportunities for growing our clients’ businesses and stays up to date about emerging technologies and telecommunications infrastructures. Call center outsourcing for clients adds value by providing:
Low real estate costs
Large hiring pool of multilingual candidates
High employee retention rates
Growing foreign investment
Flexible labor laws and costs